Refund and Returns Policy

Overview

Thank you for shopping at lonvo. We appreciate your business and want to ensure you are satisfied with your purchase. This policy outlines the terms and conditions for returns and refunds on products purchased from our website.

Return Eligibility

Timeframe for Returns

You have 30 days from the date of delivery to request a return for most items. Some products may have different return windows, which will be specified on the product page.

Condition of Items

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You will need the receipt or proof of purchase.

Refund Process

Initiating a Return

To start a return, please contact our customer service team at [email protected] or +1 (281) 928-6649. Provide your order number and details about the product you would like to return. We will respond with instructions on how and where to send your package.

Refund Timeline

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods, custom products, and personal care items. Please get in touch if you have questions or concerns about your specific product.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [email protected] or +1 (281) 928-6649.

Shipping for Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Information

If you have any questions about our Refund and Returns Policy, please contact us:

• Email: [email protected]
• Phone: +1 (281) 928-6649
• Address: 9860 West Walnut Court, Houston, Texas 77051, United States